Information Technology Services

Archives: Maintenance

MicroStrategy Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:
MicroStrategy users may experience intermittent interruptions throughout the maintenance window. A planned outage will occur on:

  • Saturday, March 7: MicroStrategy services unavailable from 8:00 a.m. to 12:00 p.m.
  • Sunday, March 8: Websites hosted on associated servers will be unavailable from 8:00 a.m. to 12:00 p.m.
    • 25 Live
    • University Catalog 2025-2026 (academics.gmu.edu)
    • American Festival Pops Orchestra (afpo.gmu.edu)
    • Financial Aid Services (apollo.gmu.edu)
    • Approved Caterer List (approvedcatering.gmu.edu)
    • ARTS! by George (artsbygeorge.gmu.edu)
    • Office of Advancement and Alumni Relations (bac.give.gmu.edu, give.gmu.edu, matchmygift.gmu.edus)
    • Black Alumni Chapter (bac.gmu.edu)
    • Basic Spanish Program (basicspanish.gmu.edu)
    • Costello College of Business IT Helpdesk: Admin Login (businessit.gmu.edu, somit.gmu.edu)
    • The Capitol Connection (capitolconnection.gmu.edu)
    • Crafted 1972 (catering.gmu.edu)
    • Center for Cybersecurity Analytics and Automation (ccaa.gmu.edu)
    • Center for the Arts (cfa.gmu.edu)
    • Center for Climate Change Communication (climatechange.gmu.edu)
    • Communications and Networks Lab (cnl.gmu.edu)
    • Cyberball (cyberball.gmu.edu)
    • Child Development Lab (https://denhamlab.gmu.edu/)
    • Development in School Contexts (disc.gmu.edu)
    • Online Programs from George Mason (distance.gmu.edu)
    • dynamicforms.gmu.edu
    • Canvas Login (ecourses.gmu.edu, itsredirects.gmu.edu, mymason.gmu.edu, mymasonportal.gmu.edu)
    • Mason Ready | Emergency Maanagement & Fire Safety (emergency.gmu.edu)
    • Mason Enterprise (https://enterprise.gmu.edu/)
    • Environmental Security Project (envsec.gmu.edu)
    • Event Services (ep.gmu.edu)
    • Event Services (es.gmu.edu)
    • Northern Virginian Folklife Archive (folklifearchive.gmu.edu)
    • Corner Pocket (gamerooms.gmu.edu)
    • Mobile Mason (gettheapp.gmu.edu)
    • Global Education Office (globaled.gmu.edu, studyabroad.gmu.edu)
    • George Mason Main Website (gmu.edu, greathappens.gmu.edu, mediarelations.gmu.edu)
    • College of Public Health (healthethics.gmu.edu, healthresearch.gmu.edu, hpi.gmu.edu)
    • Handshake Login (hiremason.gmu.edu)
    • George Mason: Hours of Operation (hours.gmu.edu)
    • Housing & Residence Life (housingplans.gmu.edu)
    • Hylton Performing Arts Center (hyltoncenter.org)
    • Innovations: Technology, Governance, Globalization (innovations.gmu.edu)
    • Korean Studies Center (ksc.gmu.edu)
    • Laboratory Safety (labsafety.gmu.edu)
    • LingLab: quantitative/experimental linguistics at GMU (linglab.gmu.edu)
    • Center for Location Science (locationscience.gmu.edu)
    • Mason Email Login (mail.gmu.edu, masonlive.gmu.edu, office365.gmu.edu)
    • Campus Information (maps-directions.gmu.edu)
    • Mason Cat Coalition (masoncats.gmu.edu)
    • MNLP Lab (mnlp.ist.gmu.edu)
    • Schar School of Policy and Government (mpp.gmu.edus, policy-icasit.gmu.edu)
    • Muslim Student Association (msa.gmu.edu)
    • GMU NMR Center (nmr.gmu.edu)
    • Organization Development and Knowledge Management (odkm.gmu.edu)
    • Off the Wall (offthewall.gmu.edu)
    • Osher Lifelong Learning Institute (ollitest.gmu.edu)
    • Personalized Learning in Applied Information Technology (plait.gmu.edu)
    • Point of View (pov.gmu.edu)
    • Science and Technology Campus (princewilliam.gmu.edu)
    • Department of Psychology Mentoring Materials Repository (psycmentor.gmu.edu)
    • Research (research.gmu.edu)
    • Student Involvement (sa.gmu.edu)
    • School of Art Print Shop (soaprint.gmu.edu)
    • Statistics Collaboration Core! (statinova.gmu.edu)
    • Student Video Center (svc.gmu.edu)
    • Friends of Tobi Island (tobi.gmu.edu)
    • University Dissertation & Thesis Services tobi.gmu.edu)
    • Advising (https://advising.gmu.edu/)

Reason for the change:

ITS is addressing a system security vulnerability and updating log-management tools.

ID # 770592

SiteMasonry CMS Maintenance

Impact of the change on users:

Public websites that run on the SiteMasonry Content Management System (CMS) will remain available to visitors. However, anyone who edits content in SiteMasonry—such as web managers, content editors, and points of contact—should log out before 4:00 p.m. because any edits made during the maintenance window may not be saved.

Reason for the change:

The SiteMasonry team is performing routine system maintenance. As part of this work, the current distributed content tool is being replaced with a new vendor‑supported content synchronization module to improve long‑term reliability. (ID # 769623)

Atlas Ellucian, Imaging & Admissions Web Server Maintenance

Impact of the change on users:

The Atlas Ellucian, Imaging & Admissions Web Servers will be unavailable during the maintenance period while they reboot.

Reason for the change:

ITS is addressing vulnerabilities. (ID # 768448)

mason.gmu.edu Maintenance

Impact of the change on users:

mason.gmu.edu will be unavailable during the scheduled maintenance window. Users will not be able to access the site during this outage.

Reason for the change:

Information Technology Services (ITS) is applying routine security updates to address several Common Vulnerabilities and Exposures (CVEs). (ID # 767873)

BeyondTrust Remote Support Maintenance

Impact of the change on users:

BeyondTrust Remote Support will experience an outage during this maintenance window. Users may be unable to start or receive remote support sessions until the work is complete.

Reason for the change:

This maintenance applies important security fixes to keep the Remote Support service protected and operating reliably. No new features or enhancements are included.

ID # 766977