Archives: Maintenance

EXTENDED MAINTENANCE

Impact of the change on users:

Wi‑Fi, wired network connections, Virtual Private Network (VPN), and Voice over Internet Protocol (VoIP) phone services will be intermittently unavailable across George Mason campuses and locations.

Users may experience multiple brief interruptions, each lasting less than 3 minutes, during the maintenance window. Phone calls and VPN sessions will drop briefly but should reconnect automatically.

Reason for the change:

ITS is applying vendor-provided security updates to address a known vulnerability and ensure continued reliability and protection of network services.

ID #: 877676

Impact of the change on users:

Users may experience brief, intermittent interruptions to software deployment (SCCM) and software licensing services. Each interruption is expected to last approximately 10–15 minutes while systems restart.

Reason for the change:

ITS is performing routine monthly patching to keep systems secure, stable, and up to date under standard maintenance procedures.

ID #878801

EXTENDED MAINTENANCE

Impact of the change on users:
During this maintenance window, multiple web applications will be temporarily unavailable. Each site is expected to be down for approximately 45 minutes within the maintenance window.

• Users may experience errors or be unable to access sites.
• Editors should save work in advance and avoid making updates during the window.
• If a site is unavailable, please try again after about an hour.

Impacted services, applications, and websites include:

• https://complaints.gmu.edu
• https://formal.complaints.gmu.edu
• https://eipapp.gmu.edu
• https://emou.gmu.edu
• https://gstfapp.gmu.edu
• https://itsapps.gmu.edu/art
• https://itsapps.gmu.edu/EMV
• https://itsapps.gmu.edu/FinancialAidVideo
• https://itsapps.gmu.edu/GEOTDP
• https://itsapps.gmu.edu/GMLookup
• https://itsapps.gmu.edu/graduate-deadlines-and-requirements
• https://itsapps.gmu.edu/GRART
• https://itsapps.gmu.edu/LAW
• https://itsapps.gmu.edu/PCEMV
• https://itsapps.gmu.edu/PCFinAidVideo
• https://itsapps.gmu.edu/PMS
• https://ospproposal.gmu.edu
• https://pats.gmu.edu
• https://provapps.gmu.edu
• https://provapps.gmu.edu/BSN
• https://provapps.gmu.edu/CERS
• https://provapps.gmu.edu/COI
• https://provapps.gmu.edu/EWF
• https://provapps.gmu.edu/FacCred
• https://provapps.gmu.edu/GGA
• https://provapps.gmu.edu/GradFellow
• https://provapps.gmu.edu/Orientation
• https://provapps.gmu.edu/PCOrientation
• https://provapps.gmu.edu/PCWSP
• https://provapps.gmu.edu/PersonnelBOV
• https://provapps.gmu.edu/RTSAPP
• https://provapps.gmu.edu/SCS
• https://provapps.gmu.edu/SMSC
• https://provapps.gmu.edu/WSP
• https://rts.gmu.edu
• https://scapp.gmu.edu

If you have difficulties connecting to the websites after the maintenance window, please contact ITS Support at 703-993-8870.

Reason for the change:
ITS (Information Technology Services) is moving systems into Microsoft Azure to improve reliability, scalability, and overall performance.

ID # 877273, 877275

Impact of the change on users:

25Live, MicroStrategy, and Patriot Drive will be unavailable during the maintenance window while the servers reboot. Users should save their work and avoid performing critical tasks during the maintenance period.

Reason for the change:

ITS is performing routine monthly maintenance and applying security updates to keep systems secure, reliable, and operating efficiently.

ID #878957

EXTENDED MAINTENANCE

Impact of the change on users:

Patriot Connect email notifications will be temporarily unavailable during maintenance windows. Users should not schedule, reschedule, or cancel appointments during these times because email confirmations will not be sent.

Maintenance windows by campus:

Service will return to normal outside of the listed maintenance windows.

• Mason Fairfax:
  • Aug 3, 11:00 PM – Aug 4, 6:00 AM (EDT)
  • Aug 4, 11:00 PM – Aug 5, 6:00 AM (EDT)
  • Aug 5, 11:00 PM – Aug 6, 6:00 AM (EDT)
• Mason Korea:
  • Aug 4, 12:00 PM – 7:00 PM (KST)
  • Aug 5, 12:00 PM – 7:00 PM (KST)
  • Aug 6, 12:00 PM – 7:00 PM (KST)

Reason for the change:

ITS is performing a planned data migration to support the Patriot Connect R2 Wave 2 release, improving system performance and future capabilities.

ID #877741