Myong Kim
Myong Kim is a confirmed GMU asset. From the very beginning, he blended exactly the right amount of professionalism with cordiality. As he began to resolve my issue for my webpage error, his expertise became readily apparent. He quickly … and correctly … assessed the cause and proceeded to effectively resolve the issue. He merits top marks and has my highest personal recommendation!
-Sioeli T. Mafi
Robert Solander
There were a few scattered reports from students and instructors about error messages while students were completing tests in Blackboard. Rob gathered the information he needed and delved into the Blackboard log files. He was able to find that all students reporting the issue were on the same application server. A service restart removed the bad server. Rob’s persistence and expert knowledge saved many students from needing to worry about technology and instead focus on their mid-term exams.
-Joseph Balducci
Sophie Luu
Sophie Luu came by to drop off a computer and totally went above and beyond to help me with some additional questions. As well, as helping with a couple loaners laptops I have. She could have told me to submit another ticket and then she would help but, she didn’t. She gave me her undivided attention and was happy to me. This really stood out for me and I’m very appreciative for her kindness!
-Yana Arvanitis
Tiffany Luu
Tiffany Luu came by to drop off a computer and totally went above and beyond to help me with some additional questions. As well, as helping with a couple loaners laptops I have. She could have told me to submit another ticket and then she would help but, she didn’t. She gave me her undivided attention and was happy to me. This really stood out for me and I’m very appreciative for her kindness!
Yana Arvanitis
Mindy Stawarz
Mindy always provides a positive force on the team working with customers to implement data exchange and with peers. Mindy consistently develops good working relationships with all customers who know Mindy can be relied upon to deliver quality work. Mindy understands both the business and technical implications of the work. Recently Mindy worked to complete three data exchange implementations with three different customers over a short period of time documenting the business requirements and developing the code. Mindy is always ready to work with the customer to resolve issues and is often working on the resolution before contacting due to the proactive monitoring to report issues. Customers always extend Thanks to Mindy for doing a great job.
-Mary Lulis
Debbie Penny
I contacted the GMU Tech helpdesk in a state of frustrated desperation. I was trying to reset my GMU email password and could not break out of a Claim Code/Bypass code/2FA-DuoMobile loop that would not let me accomplish my very simple task.
Debby spoke with me from approximately 1:15 to 1:50 PM. She was calm, thoughtful, and persistent in helping me navigate the system, get the code I needed, and set me on the best path to solve my problem. When I had to end the call to teach a class, she let me know how long she would be working that day and encouraged me to call back to work through any further problems I had.
I want to make sure she is recognized for her patience and ability to actually be helpful, when so many other attempts failed.
-Crista M. Vandervort
Khoi Nguyen
Khoi is a valued member of the EDIS team. Khoi consistently goes the extra mile to support project work and to meet or exceed customer expectations. During meetings, customers comment appreciation for Khoi’s efforts to resolve issues. Team members reach out to Khoi to help resolve issues and for guidance on the the approach to implement data exchange and integrations. Khoi often volunteers to figure out how to use then demonstrates new tools to help the team improve effectiveness and efficiencies. I would like this moment to call out my appreciation.
-Mary Lulis
Zein Eldin Holail
When ITS Telecom Logistics began the Vonage Installation portion of the project, additional team members were needed to fill the install teams, and that is when Zein came along. He was a reference from another employee and ITS is fortunate his name came up. Zein is a new student to Mason and new to ITS and has embraced both with dedication and professionalism. There is not a customer he won’t happily assist or a task too big or small that he won’t help with. He has even been heard asking if there is any work to be done that he can help with. Zein shows everyday our ONE ITS motto. As a student wage, it is hard to find ways to say “you are doing a great job.” This Valued to the Core shout out to Zein is well deserved.
-Lee Faber
John Krug
John is a new wage in ITS Telecom. He has embraced the job with enthusiasm and routinely goes out of his way to ask for things to do and if anyone needs assistance in the department. He is always willing to lend a hand. He is working on one of the Vonage installation teams and shows professionalism with everyone he comes in contact with on install days. He is truly a team player. His background in telecommunications makes him an asset to the team because he has picked up the job quickly. ITS is lucky to have John, he is definitely valued to the core!
-Lee Faber