Angela Suwaneh
I want to take a moment to share my positive experience with one of your employees today. Angela Suwaneh helped me resolve a sign-in issue that three technicians before her could not do. She listened with patience and clearly walked me through a process that none of the others thought to try. One previous technician asked me to reset my password which was not necessary at all. Again, Ms. Suwaneh is to be congratulated and held up as an example for providing excellent customer service.
–Faye Majette
Toni Mehrman
Toni is the epitome of the words customer service. She is always willing to help, always available for a question, and always manages to find the answer when it seems the answer is not there. She has helped ITS too many times to mention them all, but a sample is her ability to stay on top of multiple orders for computers, monitors, keyboards, batteries, cables, or anything ITS-related. She is on top of them all! Additionally, if you need information on past orders or invoices, Toni is the person to call. She really embodies the best ITS has to offer, and thank you is just not a strong enough way to say it. She really is “Valued to the Core”!
–Lee Faber
“Lee” (Shi Lee), Masoud Karkehabadi, Raymund Cabahug, Chris Galvan, David Rajaobelina, Saied Miremadi
In recent RMA work on the regional campuses, Enterprise Collaboration required hands-on assistance with screen replacement on multiple devices. This assistance included the receiving and return shipment of large freight, hauling to and from rooms on campus, and lifting devices into place, etc. I could not have done this work alone, and I really appreciate everyone assisting.
–Matthew Berlejung
Rob Solander
I’m an adjunct faculty member at George Mason. On Monday, I requested ITS assistance to upload my HAP 442 midterm exam to Blackboard, using the Respondus LockDown Browser. Your staff member, Rob Solander, helped me complete that task. I appreciate Rob’s patient, capable approach to working with me. Please recognize him for his great work.
–Thomas Hoffman
Richard Jackson
We recently investigated an issue causing a poor user experience on certain wifi networks. After opening a case with our wifi vendor and reviewing debug logs captured during troubleshooting, they believed that DHCP was causing part of the issue. Even though troubleshooting DHCP operation is primarily a function of the network team, Richard offered his help and found a section of the original IETF RFC for DHCP that showed the behavior that was believed to be causing the issue was, in fact, normal. This was immensely helpful to show the TAC engineers we were working with that DHCP was not the cause of the issue. Richard approaches every issue with a calm but confident demeanor and always goes above and beyond. His value and impact on George Mason University as a whole cannot be overstated. Richard is a real GMU superhero!
–Devin Bist
Lisa Carr
We had an issue with our ticketing system that brought our work to a halt for two hours. Although it was ultimately connected to our vendor, we consulted with Lisa on a related matter, and as always, she was helpful and efficient and helped us get up and running again. We appreciate Lisa for all the incredible work she does!
–Kathi Gelona
Christina Crockett
Christina was able to mock up a knowledge article immediately for a quick demonstration to MyHub stakeholders. Her timely work was integral to giving the team a full representation of what was expected from the tool and corresponding ITS knowledge articles. (I thought we were going to put the page into production, but the team decided otherwise! Having it mocked up put our best foot forward.) Thanks, Christina for your fast and thorough work!
–Matthew Berlejung
Matthew Berlejung
The MyHub Project Team suggested a redesign of the application front page based on customer feedback from previous pilots. In the past, the Project Team has come up with the design and the vendor has implemented our changes. With the most recent changes, Matthew spent an entire day working with the software and learning how to make the changes himself saving the team valuable time in working through the new design. Matthew also engaged other team members for input and had 2 sample designs ready for the larger team to view the next day. Having the new designs fully functional within the application allowed us to see how our customers would see the prompts and to work through suggested changes in real-time. On behalf of the team, Thank You to Matthew for taking this initiative and providing a real solution so quickly.
–Tracy Holt
Tamika Wilks
Tamika has spent the past several months working with vendor architects to transition our telecom expense management database to work with the new Chart of Accounts. The work was long and it required both an update of all department account numbers to new account numbers as well as an update to all GMU department org/fund numbers for over 7,000 monthly recurring charges. Tamika worked long hours and managed the project professionally.
–Brian Gantt
Michael Kramer
Once again I would like to commend the unbelievable service I received from Michael Kramer of your staff. I had a major “Duo 2 Factor Authentication” issue yesterday afternoon, and he spent a very long time working with me to resolve the issue. He was professional, friendly, and most of all, extremely familiar with the issue.
It is really a pleasure to be accommodated so professionally and accurately when issues occur.
–Renee
Debbie Penny
I’m a contractor (instructor)and I just wanted to take a moment to compliment Debbie Penny from your team. I called the Help Desk yesterday and Debbie was very helpful and professional. She was competent and patient. She guided me through the process of successfully signing into the GMU website. She made it easy!
Thank you, Debbie!
I thought you would want to know.
–Aloha, Kimo
Lauren Hutt
Lauren has joined our project teams and has been a breath of fresh air! She is positive, patient, thorough, and well-organized. She embodies so many attributes of a great PM. She is doing wonderful at managing the team and helping move the projects forward, while at the same time letting the project team do their work and make the decisions. Her impact has shifted the mood of the team. I’m excited to continue to work with Lauren!
–Christina Frasson