Information Technology Services

November 2022

Carrie Stewart

This recognition is long overdue. Back in May when many of us were stressed out by the new telework policy and telework request submission to Richmond, I learned that Whitney and Carrie were critical contributors in helping us to make this process as smooth as possible. The exact words were “they have really led the effort in gathering the best available information from HR and making recommendations for ITS.” In the end, all our telework requests were approved. They often work behind the scenes but never brag about it. I would like to recognize them and brag for them right here! Thank you very much, Carrie!

–Yu (Yuko) Kuo

Whitney Sublett

This recognition is long overdue. Back in May when many of us were stressed out by the new telework policy and telework request submission to Richmond, I learned that Whitney and Carrie were critical contributors in helping us to make this process as smooth as possible. The exact words were “they have really led the effort in gathering the best available information from HR and making recommendations for ITS.” In the end, all our telework requests were approved. They often work behind the scenes but never brag about it. I would like to recognize them and brag for them right here! Thank you very much, Whitney!

–Yu (Yuko) Kuo

John (Michael) Kramer

Communication, Integrity, Innovation, Respect and Teamwork! Michael is the BEST! He is thoughtful, kind, and attentive. He has been so helpful for each of my IT issues. Communication – he listens to my issues and gives clear feedback. Integrity – the first time he helped me he saw there was a mistake on the behalf of ITS and apologized and immediately helped. Innovation – with my newest IT issue, he had creative solutions. Respect – he is the most respectful! He remembered me and has a great rapport! Teamwork – I don’t know this personally because I am not on his team, but as a fellow Mason employee I can tell he has a great teamwork ethic!

–Corinne Jovel

Christina Frasson

Christina was confronted by an angry professor as she had to delete his series of Zoom meetings due to a security breach. Unfortunately, the initial explanation did not reach the professor as he was not listed as the one being sent the notice. Christina was extremely professional, concise, and stuck to the facts as laid out in her correspondence and de-escalated an irate professor into one that wanted more information on how to proceed. Excellent work Christina, for always taking the high road!

–Cherie Galantis