Neha Sharma
I wanted to take a minute to give you some feedback on the service Neha provided me this afternoon. I am applying for a residency program that is requesting all my academic records, including all the undergraduate ones. I have not attended GMU for over a decade. I took a few courses and that was it. Neha went way above and beyond to assist me. She was so kind and so patient. She’s special. Thank you Neha. I deeply appreciate every minute of your assistance.
–Cyrus Razmgar
Brian Gantt
I was invited by Fiscal Services to represent Purchasing Equipment & Technology at the Boot Camp 2023. Brian was a big help in suggestions for the power point slide information and for sitting with me on the panel during the presentation to help curve any questions concerning equipment purchases. Thanks much Brian for the assist. I appreciate you.
–Toni Mehrman
Cassandra Carter
Cassie was a huge help with me as we prepared for Purchasing & Equipment Boot Camp that Fiscal Services invited me to speak at. She helped me put together the Power Point presentation. She was a tremendous help and sounding board to the material. Thanks so much Cassie. I appreciate you.
–Toni Mehrman
Ryan Sakai
Ryan is always available to pull data for Projects and detail the findings when large amounts of data are sent out. He has been extremely helpful with the Windows 11 upgrade project. With such a large volume of data, Ryan assists whenever we need updates on data or a new data to be pulled. Any questions I have are met in a timely manner with a polite and professional reply. He embodies the achievements of Communication, Integrity, Respect and Teamwork. He is an asset to our ITS Team!
–Lee Faber
Geneva Williams
Good morning, Geneva, and all that work this account.
I apologize for not responding quickly but want to express my appreciation for such a thorough response.
The extra research into other tickets and comparison to routine maintenance speaks positively about the skill and professionalism of the team. I’m a distance student, so Blackboard and other technologies are not trivial nice to haves, they are the graduate student experience. Truly, a 1000x better experience than, “yes, we are aware of problems” that many tier-1 platforms deliver.
I am very thankful. Please pass my gratitude to management. They need to know!
Sincerely,
Keith Maly
Kevin Gibson, Sophia Luu, Carey Morgan, Kevin Nguyen, Kris Piyavansuthi, Patrick Tam, & Evelyn Vuong
We submitted a big set of service requests to TSS Desktop Support. While short on staff and loaded with other tasks, manager Kevin Gibson quickly assembled technicians to get our requests done in such a short period of time. Evelyn is one of the team members to make this happen. I’d like to send a big “Thank You!” One ITS!!
–Yuko Kuo
Mike Rothgeb
As always Mike is amazing. A month before the five-year ADFS trust certificate with Jamf was set to expire, Mike contacted me to let me know so we could set up a time. Today we tested in our dev environment to make sure everything would go smoothly in production. Once that was complete and fully tested we were able to do the same in production with zero downtime. I always enjoy working with Mike because while we’re working, he explains what he’s doing on his end so there is no confusion. Thanks again Mike for your help!
–Jed Frye
Matthew Berlejung
I raised an issue re MyHub in the SALT meeting, and it was suggested I contact ITS after the meeting. Matt immediately messaged me on Teams and solved the issue within minutes. As always, Matt was polite, prompt, and went the extra mile. Much appreciated!
–Kathi Gelona
Tom Deike
Tom provided assistance with the Purchasing Equipment & Technology session at the Fiscal Transformation Boot Camp 2023. Thanks for helping out.
–Brian Gantt
Toni Mehrman
Toni led the presentation during a recent session at the Fiscal Transformation Boot Camp 2023 and did a fantastic job.
Purchasing Equipment & Technology
Description: Learn why ITS Computer Standards are important for GMU and how you can ensure equipment and technology purchases follow these guidelines. Once purchased, learn how to maintain the equipment inventory by tagging new equipment and disposing of old equipment.
–Brian Gantt
Michael Kramer
I just want to let you know that I am grateful for all the patient IT support provided to me by Michael yesterday for several hours. There were some issues that I was not familiar with at all and he patiently, professionally resolved all. Thank you to him and your team. I value your support tremendously. Keep up the wonderful work you all are doing. Warm regards, Hans