Carolyn Combs
Carolyn was super helpful in answering my many telecom and Teams questions. She helped me set up two softphone numbers for student workers and three university numbers for new employees as our office currently does not have a telecom administrator. She connected me with others in her office who helped me set up call forwarding and delegate assignments in teams. It is so nice to work with someone who returns calls and emails promptly and goes the extra mile with customer service.
–Heather Madnick
John Clark
Please allow me to express my appreciation for the outstanding support provided by John (a member of your staff) in assisting me to resurrect my GMU email, after my neglect during the turmoil of the Covid crisis. I don’t have his last name, but I’m sure the attached report of the subject assistance should be sufficient to identify him.
My reason for contacting you goes beyond the simple expression of my appreciation for the support John gave me yesterday. First, please let me introduce myself. I’m a member of the Osher Lifelong Learning Institute (OLLI) at GMU. I’ve been a member of OLLI for more than 10 years since I retired after more than 4 decades (20 years in the Air Force and then 24 years as a defense contractor). During that career, I learned an important lesson. All too often, the only time people get feedback is when they screw up. So, I have made it a personal mission to ensure that people get positive feedback from me, when it is warranted.
So here’s my reason for my reaching out to you. John’s support to me yesterday is just the most recent case of the outstanding support that I have received from the GMU Information Technology Services group during the last decade. Every time I have contacted your organization, I have been most fortunate to work with some of the most capable and pleasant individuals. This is all the more significant since I suspect that many of your people are student volunteers.
Whether or not that is the case, I want to pass on my appreciation to you and your entire organization for the support I, and I’m sure my fellow OLLI members, have received from your organization.
–John E. Acton, Lt. Col. USAF, retired
Eric Potter & Justin Powers
After a videoconference classroom went offline, Eric sought answers and troubleshot the room in my absence. After Networking fixed the issue (at 4:55 p.m. on a Friday) Justin went to the room again Friday evening, completed more troubleshooting, and tested the solution. Everything is working now thanks to the teamwork from Eric and Justin. I appreciate you all saving me a trip onto campus on a Saturday afternoon!
–Matthew Berlejung
Tracy Holt
Tracy presented to the SALT team a very impressive stack of slides on the AvePoint Governance Policy and where the team is in the process of setting up this project. He had a pre-preso test with the team making sure the content was useful and beneficial. Tracy’s attention to detail and his explanation were very impressive and got the results we were looking to achieve—partial acceptance and understanding.
Great Job!
–Cherie Galantis