Jerry Peters and Jeff Kling
Many thanks to Jerry for confirming that “hope” will show up for maintenance this weekend and ensuring the maintenance message was on point. Thank you, Jeff, for being a good sport and playing along about “hope” when I confused you for Jerry. (By the way, “hope” is the parts and non-ITS people needed for maintenance this weekend.) Thanks again, Jerry and Jeff, for making work enjoyable.
-Christina Crockett
Brad Sullivan
Orientations have moved up the time for Green & Gold by 15 minutes, and for some reason, I couldn’t edit the invites to all my awesome volunteers. I was panicked. Brad brought much-needed levity and helped me out. I appreciate his speedy help and reassurance that it wasn’t me. From one “tab hoarder” to another, many thanks!
-Christina Crockett
Ayo Ajiboye
Today I received excellent IT support from Ayo, who helped me understand what Microsoft’s upcoming changes will mean and how to protect my data. He was very patient, knowledgeable, and helpful. I can only imagine how challenging your jobs must be and can’t tell you how much it means to have such a responsive and supportive GMU IT team to turn to. My experiences with IT have always been positive and Ayo went above and beyond today. Thank you!!
-Diane Wagner
Toni Mehrman
I wanted to take a moment to express my deepest gratitude for Toni’s exceptional support throughout the process of ordering my computer and navigating through the intricacies of the invoice situation.
Toni’s meticulous attention to detail and proactive approach truly made the entire experience seamless and efficient. Her willingness to go above and beyond to ensure that every aspect was taken care of is not only commendable but also invaluable. Knowing that I had someone as reliable and knowledgeable as her to guide me through each step was incredibly reassuring.
Her professionalism and unwavering dedication have left a lasting impression, and I am genuinely thankful for all that she has done. It’s evident that her efforts have not gone unnoticed, and I feel fortunate to have had the privilege of working alongside her.
I want to extend my sincerest appreciation for Toni’s outstanding assistance. I eagerly anticipate the opportunity to collaborate with her again in the future.
Please convey my heartfelt thanks to Toni and please acknowledge her exemplary work ethic.
-Friba Alizai
Matt Berlejung and Brad Sullivan
I am supremely grateful and impressed by the customer service I recently received from Matt and Brad. For about a month, I experienced ongoing issues with a Teams space I own, where the standard method for unarchiving private channels was not working correctly and resulted in a number of errors. Matt and Brad were quick to help troubleshoot, walk me through a number of technical steps, and finally involve Microsoft for further escalation. They remained steadfast through the multitude of requests for logs, ensuring communication between the vendor was timely and effective, and continued to offer additional troubleshooting suggestions as new information was learned and the problem still persisted. In addition to the troubleshooting on my end, Matt and Brad conducted a number of more advanced technical solutions on their end, and through their combined efforts my issue was resolved. The patience, technical expertise, and overall level of support I experienced from these two was exceptional and representative of what you would expect to see displayed as part of our ITS values. Thank you, Matt and Brad, for sticking by my side and saving the day!
-Whitney Sublett
Emmanuel Pajibo
Emmanuel has been an earnest learner, discussing Linux and other engineering topics with me over his time as an intern with ITSO. This past week, I was running into a particularly difficult installation problem with some of our RHEL servers. As I was setting up at our ping-pong table to continue working the problem, Emmanuel asked me if I could talk him through what I was up to at the moment (as he often does when time permits).
As I was talking about the problems I was having (failed media checks for USB drives, installation failures, etc.) and the steps I was taking to diagnose the problem, he asked for clarification on certain things. I didn’t know that he was actually searching the internet for solutions to my issues. One of them, a flaw in how Windows handles auto-mounting USB drives, was actually a well-known defect when imaging Linux installer ISOs to a flash drive – once completed, a Windows machine with AutoPlay enabled will re-mount a newly imaged drive and write a file that causes the media check to fail.
I was at a loss as to how to resolve the problem I was having, and Emmanuel dutifully found the proper fix in about 10 minutes.
-Michael Richardson