Joy Taylor
Joy had stopped by our table at this morning’s Green & Gold (orientation) session to give us some more LinkedIn Learning bookmarks, when we got swarmed by parents and students. She quickly switched gears and helped out. Brendan Nary and I appreciate the help and the positive energy! Thank you again!
–Christina Crockett
Nikolai Majorin
I just wanted to take a moment to thank Nikolai for helping with a high-priority issue for the new Ombudsperson. Their office had some furniture and equipment moved, and after that work was completed the office manager’s desk phone and computer were not able to be connected to the proper ethernet jacks. They also had some other questions which Nikolai assisted with last minute. They had scheduled the work with others and had expected the equipment would be reconnected after the rearrangement of the equipment but that didn’t get done the previous evening. When they came in the next morning they put in an emergency request for the computer and phone to be reconnected. Desktop support didn’t have any ethernet cables long enough in stock at the time so I reached out to ITS Tom and the telephone techs to see if they had any 25′ Cat 5e cables and Nikolai replied promptly, professionally, and offered to meet me at the Ombuds office to assist. I really appreciate his responsiveness and polite demeanor. He stayed calm and provided prompt and professional help to a key new office on campus. His work also allowed me to follow up with their suite to re-enable the canon copier, and ensure that their office staff’s computer could now access the internet daisy-chained from the newly installed phone connection.
He and the other telephone technicians are a pleasure to work with and consistently provide excellent service while demonstrating excellent teamwork both on-site and in written and verbal communication. I just wanted them to know it doesn’t go unnoticed.
–Paul Damasco
Cheng Cheu, Teresa Gibbons, Stephanie Klare, Zane Phipps, Mukarram Shahzad, Sid Yi, CaLT Staff, CLUB Staff & ITS Support Center Staff
A huge shout out to Cheng, Mukarram, Sid, Stephanie, Teresa, Zane, the CaLT staff, the CLUB staff, and the Support Center staff for finding innovative ways to meet the often last-minute needs of the New Student and Family Programs for Freshmen orientation sessions. Although short-staffing has been an issue for several teams and departments across Mason, they have worked together seamlessly to overcome the challenges to provide the new students with a great experience! They are truly OneITS! You are awesome and amazing! Thank you for all you do!
–Christina Crockett
Matt Berlejung
Matt is always a huge resource when I have questions ranging from communications (Webex when it was a thing, Zoom, MS Teams) to Innovation Hall room unlocks. His positive can-do attitude energizes others. Thank you Matt for being so helpful, no matter what!
–Christina Crockett
William “Brad” Sullivan
Brad helped me work through the “MS Teams” phone issues and also helped me with an audio issue on Zoom and filled me in on some other important tips on how MS Teams works with Outlook. He spent a LOT of time with me troubleshooting and doing trial calls to figure out how to get our office line set up the way we needed it to be. He was an enormous help!
Brad, just wanted to say thank you so much again, and also I apologize if I was calling you William yesterday the whole time because I just this morning realized you must have been the ‘Brad’ that Cherie mentioned in her email!
–Kelly Madden
Kate Orf
On Tuesday the Mac enrollment redirect (mac.gmu.edu) stopped working. We’ve had the redirect since we migrated to the cloud in 2016 so I was unsure where it was or how it was set up. I messaged Kate and she was great, she took ownership of it right away coordinated with network (apparently it was “a tricky one”), and gave me a possible solution. In no time at all she got the two records pointed to the new WordPress site (its.gmu.edu). The redirect is key to making user-initiated enrollment as simple as possible. Thank you again Kate for the quick response!
–Jed Frye
Mike Benedict
On Tuesday Mike let me know that the Mac enrollment redirect (mac.gmu.edu) was no longer working, which is critical for user-initiated enrollment to be easy. Luckily we had a workaround and were able to use the actual enrollment link (not as easy to remember). When I gave Mike the workaround he emailed the tech ListServ so that they would be aware as well.
I very much appreciated he reported it to me and even helped me with communicating it. Thank you, Mike!
–Jed Frye