Mike Rothgeb
Mike is one of those superhero team members. We identified an issue that was preventing some users from accessing the Patriot Virtual Lab environment. One phone call with Mike and we were able to talk out solutions, develop pros and cons of each, and the best path forward. He then delivered in less than half the expected time. I always know I can count on Mike to get the job done and done right.
– Mike Fletcher
Kevin Nguyen
An update was pushed – my laptop hated it. On that laptop was my class syllabus. Kevin quickly understood the importance of the situation and TWICE braved record cold to pick up and diagnose and then drop off my fixed computer. Great customer service, outstanding professionalism!!
– Susan Kehoe
Joe Balducci
Moving from Blackboard to Canvas is exciting (and a little scary). Joe Balducci made the process seamless, painless, and a whole lot less frightening.
Thanks, Joe, for being such a valuable university asset and for being so very awesome!
– Susan Kehoe
Matt Berlejung
Had a heart stopper today when I was creating folders and such in Teams for a project for the President and SLT. I moved a bunch of files, and they disappeared (sort of)!! Spent 20 minutes on the phone with Matt Berlejung and he got me straightened out – crisis averted.
THANK YOU, MATT!!! I truly appreciate your help especially on a Saturday! Let your little one(s) know I appreciate them sharing you with me today
– Julie Zobel