Stephanie Klare
I was in a pinch when my iPhone went kaput and frantically reached out to Stephanie for her help with getting Duo set up on a different phone to get me back up and running. There are so many ITS webpages to keep up with, but Stephanie knew exactly where to send me and I was reconnected/authenticated in no time. I know that Stephanie and the Support Center are also owed my gratitude for regularly reviewing and providing initial input into the language that we include on the ITS website, which ensures customers can easily understand it and even successfully practice self-service to resolve an issue/answer a question. I genuinely appreciated Stephanie’s attention and follow-up; she is the best!
–Whitney Sublett