Joe Balducci
I was having trouble with a developer code signing certificate and contacted Joe for assistance with the account. In minutes he was able to sort it out so I could get what I needed. The quick turnaround is very much appreciated.
–Jed Frye
Amir Ali
Amir has continuously shown a willingness to work and goes above and beyond to make sure that classes are kept to the highest standards. He is always the first to do tasks presented to him and will even ask for more time after his shift when he knows there is work to be done. Amir appreciated our core values and we value him to the core.
–Sayf Turkomani
Michael Kramer
I always love working with the ITS Support Center and want to make sure they have what they need to be successful.
This morning Michael contacted me about someone not being able to access the BeyondTrust Rep Console installers which reminded me of a report that I ran recently…
I wanted to give a shout-out to Michael Kramer for having the most remote support sessions (80 sessions) in a 90-day period (November 17, 2022 – February 15, 2023). The next highest was Steven Story (also in the ITS Support Center) with 55 sessions, which is also impressive.
By using the tool so frequently they are reducing call times and increasing resolution rates.
Thank you for using the tools and reporting issues in real-time so they can be fixed/addressed.
–Jed Frye
Patrick Tam
Patrick makes himself available to the customers and other staff. He is a team player and will take the lead and is willing to take action to get a resolution. He is professional and courteous. He is very much appreciated.
–Deborah Penny
Larry Marca, Toni Mehrman, & Kate Orf
Earlier today Toni noticed some “chatter” in a non-ITS MS Teams she’s a member of, regarding problems accessing some websites through the VPN. The string was long and everyone was going back and forth until some suggest to write to [email protected]. Toni jumped right in and encouraged them to contact us. Even though she wasn’t experiencing the problem, she went the extra mile to notify us herself. Initially, the problem was thought to be related to the VPN. We opened several tickets and messaged NET. Larry Marca jumped right in to investigate. He worked with Kate Orf and determined it was related to the WordPress Engine. Then Kate jumped in. She identified the issue, contacted the vendor, and sent an ITS Alert. Within the hour, the issue was resolved. Great Teamwok, a true One ITS effort!
–Teresa Gibbons
Ryan Sakai
On 1/19, we received a call from campus police regarding a missing/stolen desktop. They wanted to know if we could see when it was last on the network. Even though he was off that day, Ryan replied immediately to the MS Teams request. He logged in and checked the serial number, and let us know it could not be found. Thanks, Ryan for being so responsive on your day off!!!
–Teresa Gibbons