Elizabeth Redwine
I am an adjunct faculty coming in after an absence of 1+ years.
Over the past few days, I have been calling the Helpdesk for all kinds of support to set me up for my course.
I am excited and happy to let you know that I received exceptional service from Elizabeth every time she happened to take my call. Although I am an IT faculty, I am challenged with Microsoft technology and Blackboard!! This is really a 5-star, or “white glove” experience that has been extremely pleasant and productive.
Cheers to Elizabeth for her patience, great attitude, and resourcefulness with a wide variety of topics – Zoom, Blackboard, Office 365 – you name it! Such employees are exemplary and so this is just a small notice of appreciation.
Thanks to Elizabeth as well as others who have made my experience memorable.
-Prof. Chandra Sekaran
Nico Clemente
We are dealing with aging hardware, and Nico has made himself available every week, for two months now, to swap out old hard disk drives. This effort is important to keep our storage running and his participation is critical. He often steps up within our team to take on new tasks and roles and he is very much appreciated for his willingness to do so.
-Sandy Winter
Toni Mehrman
“The Best Co-Worker!” Toni ALWAYS Goes out of her way to accommodate everyone, including me! I was waiting on three pending, new purchase orders and she was getting ready to go on vacation. She was able to contact purchasing to expedite the POs, working late the night before she had an early a.m. flight to get the Purchase Orders completed and back to me. She did not have to do this, but it was so appreciated. Toni is always dedicated to helping and assisting everyone in our ITS department family.
-Tamika Wilks
Tommy Dang, Emilio Goncalves, Stephanie Klare, Kate Orf, and Sean Wilder
A HUGE shout-out to this team for getting the VPN and Wi-Fi back up quickly on the first day of class! Their work is critical to Mason’s infrastructure and is most appreciated!
Thank you to those involved in letting us know early so we could plan around the authentication issue, and to everyone involved, including the Support Center, for getting the message out so fast!
Again, everyone, thank you for all you do so well! We are ONE ITS!
-Christina Crockett
Brian Davidson and Elizabeth Redwine
Recently, Elizabeth noticed a pattern of people not having the option to sign up for 2FA. She identified that those impacted were all active in Banner and their full access NetID/accounts had been created the day before, so she connected with the 2FA team to investigate. Brian researched and identified the problem and swiftly remediated it. This quick action avoided other new users from having problems with activating their account. Great teamwork!!
-Teresa Gibbons
Devin Bist, Tommy Dang, Brian Davidson, Peter Duong, David Lutz, Adrise Nazir, Lori Polnow, Alex Saleh, Larry Song, Tian Wang, and Sandy Winter
I’m sitting on a call with everyone mentioned above, listening to them debug an issue where users in the Engineering Building are not consistently able to reach PatriotWeb. Everyone is engaged, respectful, thinking inside, outside, beside, under, and over the box to try to determine the issues. With every new idea, Larry is asking the team to confirm it’s the correct next step and ensuring no one has concerns. When a concern was raised, the team assessed it before moving forward. Debugging sessions are long, sometimes boring, and always a little frustrating, but the actions of these team members and their professionalism to figure out the impossible was simply amazing. Larry’s leadership throughout the call was on point. I applaud this team!!
-Erica McQuiston