Nikolai Majorin
Nikolai has gone above and beyond in support of Project 761 – Implementing the new Vonage Telecommunications System. He has shown exceptional communications in working with ITS staff across many different offices, and with customers across the university ensuring that the new system meets unique needs of different departments and staff. His integrity and innovation are incredible as evidenced by his recent support of the GMU Police Department. When an error occurred during a recent installation, the Police Department phones were inadvertently taken off-line without notice. Nikolai jumped in immediately to help determine the problem and to find a workaround solution. He stayed with the GMUPD staff, working long into the night to ensure that emergency calls could continue to be handled. His dedication to taking responsibility for ensuring the police department could continue to serve the emergency needs of the students, faculty and staff, and his innovation in finding a quick solution to keep the most important phone calls flowing were remarkable. The GMUPD were incredibly grateful for Nikolai’s empathy, professionalism and collaboration in serving their important needs. We are very fortunate to have Nikolai’s dedication, leadership, collaboration, and contributions on the project team.
-Maribeth Luftglass
Karen Bates, Christina Crockett, Lauren Reese, and Anna Stackhouse
After reading the latest ITS Stay Connected, I was reminded that I wanted to take a moment to express my gratitude for the often thankless job that Communications and Marketing performs for ITS. You are not project managers, but projects could not be successfully completed without your input, and contributions. You provide a cohesive voice to a very disparate group of individuals and departments. You are often one of the last to be recognized when you provide a service so crucial to the success of our department. Thank you all for the work and contributions you make to ITS.
-Brian Gantt
Cheng Cheu, Michael Kramer, and Neha Sharma
I want to express my deep appreciation for the wonderful IT support that Neha provided to me. They were thoughtful, patient, and handled my difficult IT issue with patience, sensitivity, and excellence. Also, Michael Kramer and Cheng Chu were very helpful and sensitive. I am pleased that ITS has this kind of support and that these employees are part of our GMU community.
-Hans Hoyer
Toni Mehrman
Toni’s unwavering support and assistance during our staffing shortage has been invaluable. She consistently demonstrates the essence of respect and collaboration in every task she undertakes. Her assistance and cheerful demeanor have been greatly appreciated as she has supported us.
Thank you for your invaluable help, Toni!
-LeAnn Pittman
Francesca Brunner-Kennedy
Thank you, Francesca, for helping sort out the RFCs for MicroStrategy UAT and Prod so I could get the weekend maintenance email together and confirm website entries. You are always a pleasure to work with! 🙂
-Christina Crockett
Lee Faber
Lee has worked so diligently on the Vonage implementation project. Her attention to detail and incredible follow through defines her work ethic. She is responsible for our pre-building installs of the new Vonage phones. In doing so, Lee has been able to foresee issues that may occur and work through them with the teladmin and tech team. She has been invaluable by making sure our information is correct or corrected. This is no easy task as there have been some major mix-ups that she has been able to divert. We could not do this project without her and she has been solid gold. KUDOS!!
-Cherie Galantis
Nishad Kharkar and Brad Sullivan
I appreciated the time Nishad spent with me trying to resolve an issue I was experiencing with OneDrive/OneNote. My initial correspondence with Nashid and the follow-up with Brad Sullivan was clear and helpful, and everyone was nice to work with.
-Jacob Hooper
Nikolai Majorin and Anna Stackhouse
Anna and Nikolai have become quite the dynamic duo making sure no leaf is left unturned with the Telecom Replacement Project. They are both beyond dedicated to seeing this project through and doing whatever they can to ensure the impacts on our customers are as minimal as possible. They have built trust and good communication with each other, which is so important within a team on such a high-impact project. And all the extra hours they put in do not go unnoticed… and they seem to still manage to have some laughs along the way. Thanks for your contributions, commitment, and teamwork.
-Lauren Reese
Brad Sullivan
Brad was called upon to help with an MS Team that was experiencing a technical glitch. He provided exhaustive troubleshooting; however, the problem persisted. When time ran short, Brad offered to recreate the team, which was successful in addressing the issue. His technical knowledge and customer service are excellent! Thank you, Brad!
-Charlie Spann
Josh Grant
Our Vonage implementation had a major bump in the road in the SUB I building. There were ~60 lines that were not patched for the conversion to take place. Josh stepped up and worked diligently in the telecom closet patching these missing lines. It did delay our install as this was time-consuming, but we were able to complete 90% of the building that same day. Thanks, Josh, for taking the lead and initiative to keep us focused and on track.
-Cherie Galantis
Anna Stackhouse
Anna is a key player in the meetings she attends. She is always clear with the audience to which she is speaking, be it lay-users, or the technical experts. She listens, she thinks, she responds. Anna may be known for her friendly demeanor – but those that do not know her smile, know she is professional in everything she does. I am glad she is on the projects in which we cross paths.
-Matt Berlejung
Whitney Sublett
No matter how busy she is Whitney maintains a great attitude and participates in other campus initiatives outside of ITS. She sets the example, encourages others to participate, and is a great role model. Thanks for taking care of the faculty and staff from the Green Community!
-Johanna Lizardi
CJ Morgan
CJ was a life saver for me. I had been tasked to help the GMU Gaming Department get fitting for Vison Pro. Apple Reps had forwarded me the steps and process, but I needed help badly because the steps were not working. I knew I was missing something. I reached out for help from our Apple Reps and they could not provide me the help that was needed, so I reached out to our Logistics Department for help. At last, at last, at last – CJ was recommended for assistance since he is the wiz of all things Apple. I forwarded him all the proper instructions and he was able to figure out the process – batta bing batta boom – CJ and I connected and he walked me through the proper steps via Teams. He was great, understanding, and empathic with me. I cannot give him enough praise. I am just so grateful for him. I feel so much better. Thanks so much, CJ.
-Toni Mehrman
Mike Richardson
Mikey! Moke! Big Red! Thank you so much for helping out. Often times ITSO will be tasked with building a computer to a higher degree of security than the standard fare. The good news is these systems are locked down and super secure. The bad news is they are locked down and secure and can be challenging for customers to troubleshoot. One of these particular computers is on the SciTech Campus which is a long way from Fairfax. Mike was able to assist the department and troubleshoot their issues and get them back up and running in a jiffy! The assist from Mike being willing and able to show up and also troubleshoot to the Nth degree to resolve the issue is beyond appreciated. It saved me a trip and thereby also saved the customer an immense amount of down time in the process. Thank you so much for being a great teammate and helping out even when it isn’t in your day-to-day duties, Mike. Kudos and much appreciated!
-Tony Houdek
Noor Aarohi, Mark Craft, Mike Fletcher, Mitchell Fletcher, Tim Flynn, Teresa Gibbons, Kyle Goodell, Richard Jackson, Kristen Jennette, Saima Khan, Alex Loper, John McShea, Bates Nunamaker, Bob Peraino, Lori Polnow, Lauren Reese, Ryan Sakai, Umer Shahzad
This group assisted with the process, documentation, and testing of TeamDynamix Change Management. Their assistance made it possible to move ITS from CMDB to TDX with minimal issues. Over several months, they reviewed documentation or entered test RFCs allowing us to tweak the processes that had to be put in place.
-David Robertson
Matt Berlejung
Despite my poor planning and last-minute request for help, Matt helped me get ready for a big meeting this week. He walked me through everything I needed to know and as a result, I was able to be present with the group I was meeting and not worry about logistics. Thanks, Matt!
-Joy Taylor