Matthew Berlejung
Matthew goes above and beyond working with Research Hall 163 in troubleshooting the in-room technology. EC continues to work with the Events team to make sure that this is a seamless room for any and all web conferencing meetings. It doesn’t’ always happen as there are many components in the room that can and do cause issues. BUT Matt is always available to not only troubleshoot our legacy equipment but those that tie into it and come up with solutions to save the meetings. He also gives Event Services a heads up on what needs to be worked on so that non-webconferencing meetings will go smoothly. Hats off to Matthew!
–Cherie Galantis
Michael Kramer
I had to let you know about a Support Center employee who went above and beyond his job duties to help me resolve a problem with my GMU email on my Android phone.
Last Friday (April 15th) I updated my email password, but then could not get it updated on my Android phone. When I called the Support Center at about 4:30 p.m. that day I reached Michael who very patiently listened to my problem and then set about walking me through a resolution. It took a generous amount of time as I had to uninstall and reinstall the app. Michael stayed on the line with me well after your 5 p.m. closing time on a Friday afternoon! We got the issue resolved around 5:30 p.m. and I can’t emphasize enough how much I appreciated his patient and organized approach to solving this issue for me. Even though I am a retired staff member, I still use this email address. The fact that he stayed after closing and never tried to rush was admirable and very much appreciated. His professionalism, patience, and knowledge of Android phones made it easy for me to understand his directions and I am very grateful that I just happened to get Michael when I called. Please thank him again for me!
–Becky Nemeth
Matthew Berlejung
I just wanted to let you know the high-quality, professional service Matthew provided as he solved my Zoom problem.
I am a very experienced user; this was no routine problem. I was having trouble signing into a zoom link provided by one of my professors. The class is entirely online and “suddenly”, when I switched computers, Zoom would not let me into class. Matthew offered a number of helpful suggestions which I tried. When I failed to get them to work, he offered to work with me by phone. I sent a suggested time; Matthew, called me exactly at that time and after asking permission, assumed control of my computer.
In a matter of moments, after trying a couple of options, he understood the problem. Uninstalled and cleaned zoom and did some other tricks. Finally, he send me a test link which worked perfectly. The problem was solved.
The entire experience was terrific. Matthew was skilled, knowledgeable, and fast. While being 100% professional, Matthew had a friendly, helpful demeanor which only added to the feeling my computer was in the hands of a skilled professional.
Thanks again to Matthew for reconnecting me to GMU and my classes.
–Joseph Conaty
Matthew Berlejung
Matt assisted us in troubleshooting hardware issues in Research 163. His actions and follow-up were a classic example of going the extra mile. This is always our experience with Matt, and we greatly appreciate the service.
–Kathi Gelona