Information Technology Services

Maintenance Archives

  • SSH Secure Shell Client Removal from Managed Mason-owned Windows Computers

    to

    EXTENDED MAINTENANCE Impact of change on users: Due to security issues, SSH Secure Shell Client will be removed from managed Mason-owned Windows computers. If you have the application open, it will close prior to removal. No restart is required. PuTTY, a free implementation of SSH and Telnet for Windows and Unix platforms, along with an…

  • Banner & Select Services Intermittently Unavailable

    to

    Impact of change on users: Select services will be intermittently unavailable during maintenance: 25Live Banner INB Fiscal Applications HR Intranet listserv services myHousing password.gmu.edu Patriot Web RMS Security Training Travel Reason for change: ITS is applying quarterly patches to servers. (ID # 167479)

  • Banner Imaging Unavailable

    to

    Impact of change on users: Banner Imaging will be unavailable during the maintenance period. Reason for change: ITS is applying patches. (ID # 167504)

  • UAT Environment Unavailable

    to

    Impact of the change on users: The MicroStrategy UAT environment will be unavailable during the maintenance period. Reason for the change: ITS is applying required software patches and upgrades.

  • rhn.gmu.edu Unavailable During Maintenance

    to

    Impact of the change on users: rhn.gmu.edu will be unavailable during maintenance. Reason for change: ITS is applying patches and separating out filesystems for compliance. (ID # 166397)

  • DUO Two-Factor Authentication (2FA) Briefly Unavailable

    to

    Impact of the change on users: DUO Two-Factor Authentication (2FA) will be briefly unavailable while ITS performs maintenance and restarts the DUO service. **Due to planned maintenance, it is recommended that bi-weekly timesheets be submitted by Saturday, September 16, 2018.** Reason for change: ITS is updating the password in the Active Directory Federation Services on…

  • Patriot Web Self Service and Internet Native Banner Unavailable

    to

    Impact of the change on users: PatriotWeb Self Service, Internet Native Banner (INB), and other Banner-related applications including DataMart and De-centralized systems will be unavailable during the maintenance period while ITS applies patches and updates. **Due to planned maintenance, it is recommended that bi-weekly timesheets be submitted by Saturday, September 16, 2018.** Reason for change:…

  • MASON.GMU.EDU Unavailable During Maintenance

    to

    (EXTENDED MAINTENANCE) Impact of the change on users: MASON.GMU.EDU will be unavailable during maintenance. Furthermore, web development for www.gmu.edu may be unavailable if site owners use MASON.GMU.EDU to update their sites. WordPress sites will likely not be impacted. Reason for change: ITS is applying Solaris 10 patches to the server. (ID # 166796)

  • Authentication for Office 365 & Jamf Pro Briefly Unavailable

    to

    Impact of the change on users: Authentication for Office 365 & Jamf Pro will be briefly unavailable while ITS performs maintenance and restarts authentication services. Reason for change: ITS is updating the password in the Active Directory Federation Services on servers. (ID # 166344)

  • Canon Pay-for-Print Unavailable

    to

    Impact of change on users: Canon Pay-for-Print will be unavailable during maintenance. Reason for change: ITS is applying security patches to the servers hosting Canon Pay-for-Print. (ID # 166874)

  • UAT Environment Unavailable

    to

    Impact of the change on users: The UAT environment will be unavailable during the maintenance period. Reason for the change:  ITS is applying critical database patches.

  • Blackboard Briefly Unavailable

    to

    Impact of change on users: Blackboard and myMason will be briefly unavailable while the vendor performs maintenance. Please save or complete any work before maintenance starts at 4 a.m. Reason for change: Blackboard will be performing database maintenance on Mason’s hosted system. (ID # 166817)

  • Contact Center Phones Brief Intermittent Outages

    to

    Impact of change on users: Contact Center phones will experience two brief, intermittent outages while ITS applies updates and restarts servers. Reason for change: ITS is applying updates to the servers hosting contact center phones. (ID # 166684)

  • DHCP Server Maintenance

    to

    Impact of change on users: While little to no impact is expected, Fairfax Campus users may experience brief and intermittent network outages. Reason for change: ITS is performing maintenance on DHCP servers to troubleshoot DHCP issues. (ID # 166699)

  • Blackboard Collaborate Ultra Unavailable

    to

    EXTENDED MAINTENANCE Impact of change on users: Blackboard Collaborate Ultra will be unavailable while the vendor performs maintenance. Reason for change: The vendor is performing maintenance on Blackboard Collaborate Ultra. (ID# 166705)