Outage category: Wireless Network
Location: East, West, Finley and Krug
Status: Closed
Resolved Alert:
Initial Symptoms
East building classrooms 121 and 134 students and professor could not connect to the wifi using the following SSIDs: eduroam and mason-secure.
Root Cause Analysis
Cause
The Aruba controller was not allowing everyone to connect to Eduroam and mason-secure.
Resolution
Network Engineers tried to take actions to correct the issues. Network Engineers contacted vendor for support, controller was rebooted and services came back online.
Prevention
We have commands now for the Aruba controller to use that we received from the Aruba Engineers, to use in the future. Also we have a case open with the vendor to see if there any bugs or why it happened.