Outage category: VPN, Wireless Network
Location: Wireless on all Mason locations and VPN users
Status: Closed
Resolved Alert:
Initial Symptoms
Support was receiving calls from users unable to connect to Wi-Fi or able to Login to the VPN
Root Cause Analysis
Cause
The ClearPass authentication server cluster was out of SYNC due to the /var partition reaching 100%-disc usage. This issue appears to have been introduced in the latest patch upgrade (addressing CVE).
Resolution
The Vendor applied temporary work arounds to address the issue, until a patch fix is published.
Prevention
Vendor and Mason are monitoring disk issue via Splunk alert.