Outage category: Wired Network, Wireless Network
Location: Vernon Smith Hall 1st Floor A Side
Status: Closed
Resolved Alert:
Initial Symptoms
Down alarm from monitor
Root Cause Analysis
Cause
The UPS the switch was plugged into failed.
Resolution
The switch was plugged directly into the wall outlet, bypassing the UPS, while Network & Security Operations obtain a replacement.
Prevention
Continued monitoring of equipment and having engineers on stand-by to dispatch quickly.