TV Channels 8.1 and 8.2 Out
February 04, 2025 10:50 a.m.Outage category:
Cable TV
Location:
Channel 8.1 and 8.2
Status:
Closed
Resolved alert:
09/24/2024 12:00 pm
Two channels were unavailable to users.
Initial symptoms:
Customers could not receive channel 8.1 or 8.2
Duration:
09/24/2024 9:38 am - 09/24/2024 12:00 pm
Impact to Mason:
Customers could not receive channel 8.1 or 8.2
Affected Services:
Cable Television Service for Campus Buildings, Cable Television Service for Residence Halls
ROOT CAUSE ANALYSIS
Cause:
Power supply failure in vendor equipment.
Resolution:
Vendor replaced faulty equipment.
Prevention:
Vendor having spares on hand in case of equipment failure.
STATISTICS
Service Team:
Apogee