Outage category: TeamDynamix
Location: All Cmapuses
Status: Open
Resolved Alert:
Initial Symptoms
ITS staff reported of issues with logging in and graphics not showing in reports.
Root Cause Analysis
Cause
The hosting company for TeamDynamix experienced issues with their virtual machines in the Eastern US. Microsoft Azure determined that, following a routine maintenance, a storage scale unit became unavailable for a brief period of time. This caused some resources to become unavailable and / or experience unexpected restarts.
Resolution
The hosting company stopped the maintenance task and restored power to the impacted scale unit, mitigating the issue.
Prevention
The hosting company will continue to investigate to establish the full root cause and prevent future occurrences.