Outage category: Blackboard, Patriot Web
Location: All users trying to access applications/websites that required CAS/Shibboleth authentication were potentially impacted.
Status: Closed
Resolved Alert:
Initial Symptoms
User calls were being received by the Ops team and Support center that people were having issues logging in to various websites/apps. Users may have received Timeout Exception errors or 504 errors.
Root Cause Analysis
Cause
One of the servers in a pool of servers on the UNICON side was having issues that required a reboot. Unicon is the vendor that provides/supports CAS/Shibboleth.
Resolution
Unicon rebooted the server that appeared to be having issues.
Prevention
Unicon confirmed they were looking into additional monitoring options on their side to be alerted when a similar situation occurs again.