Outage category: Applications
Location: All MESA users
Status: Closed
Resolved Alert:
Initial Symptoms
Customers noticing MESA M: drive response started to be very slow.
Root Cause Analysis
Cause
Due to a technical account processing issue, the account processing was started during business hours. Usually this is done outside business hours. The processing resulted in slow response for M: drive.
Resolution
Reboot of operating system.
Prevention
Avoid account processing during business hours, except for emergency.