Information Technology Services

Service Disruption – Intermittent Network Outages

Outage category: Wired Network, Wireless Network

Location: All Campuses

Status: Closed

Resolved Alert:

Initial Symptoms

All users on all 3 campuses experiencing intermittent network issues.

Root Cause Analysis

Cause

An interface on the Data Center Firewall experienced issues.

Resolution

Network engineers worked with vendor to resolve the issue.

Prevention

Network engineers are working with vendor to determine cause and keep from re-occurring.