Outage category: Wireless Network
Location: All Residence Halls
Status: Closed
Resolved Alert:
Initial Symptoms
Some users unable to authenticate to Wi-FI. User issues were spread out through all dorms. Outage/issues was not by building.
Root Cause Analysis
Cause
Radius messages not being forwarded from WLC to RxG
Resolution
upgrade wireless network controller/Cisco TAC patch
Prevention
Review and monitor wireless upgrade. Upgrade was successful.
Other preventative measures:
Upgrade node capacity
VLAN Wired segmentation by building
Redundant circuit installed and tested for failover