Outage category: VoIP phone service, Wired Network, Wireless Network
Location: Research Hall 4th Floor
Status: Open
Resolved Alert:
Initial Symptoms
Internet connectivity was lost to the switch in the 4th floor B Telecom Room.
Root Cause Analysis
Cause
Static IP configuration from one of the end clients caused the switch uplink to flap.
Resolution
The switch connection was restored after we implemented the switch configuration to shut down ports with rouge IP static configurations.
Prevention
Switch was configured to shutdown ports with rouge IP static configurations. Users with static configuration needs, will have to submit a formal request for Reserved DHCP IP.