Outage category: Wired Network, Wireless Network, VoIP phone service
Location: Police & Public Safety Building
Status: Closed
Resolved Alert:
Initial Symptoms
Monitoring alert plus a call to our after-hours on-call support
Root Cause Analysis
Cause
A module on the core router connecting the Public Safety failed.
Resolution
A second link was brought up and the bad module has been RMA.
Prevention
The second (redundant) link failed during COVID time so we didn’t have enough people on-site to correct it. It should have two links for redundancy when the bad module gets here on Monday 12/7/2020