Outage category: Applications
Location: peoplefinder.gmu.edu & live chat applications on websites
Status: Closed
Resolved Alert:
Initial Symptoms
A ticket was received from the PeopleFinder service owner, alerting Web Application Services to the issue. Support Center also received several reported issues.
Root Cause Analysis
Cause
A configuration error was made.
Resolution
Configuration change was fixed.
Prevention
Test configuration or make changes off hours