Outage category: Applications
Location: Off campus users
Status: Closed
Resolved Alert:
Initial Symptoms
Off campus users were not able to reach the patriotweb.gmu.edu website.
Root Cause Analysis
Cause
The engineer did this but made an error when creating the rule that so that it blocked HTTP and HTTPS to all hosts on the security zone from non-GMU IP spaces.
Resolution
Saturday morning this was brought to Network and Security Engineering’s attention. This was quickly discovered and the fix was put into place Saturday morning.
Prevention
Moving forward we are hoping to have better definition around our zones and more zone-to-zone rules so there will be much less, hopefully zero, changes that need to be done on the network firewall for specific hosts.