Outage category: Wired Network, Wireless Network
Location: A limited number of buildings, see list in Description
Status: Closed
Resolved Alert:
Initial Symptoms
The Data Center Received calls from user’s have network issues.
Root Cause Analysis
Cause
The Planetary Core router was down, investigating the cause of the outage maybe due to power?
Resolution
The PLNC Router was rebooted and all services came back online.
Prevention
Monitoring the Router and power, investigating with Vendor Support if they see anything unusual.