Information Technology Services

Network Outage – Point of View (Lorton)

Outage category: Wired Network, Wireless Network

Location: Point of View, Lorton VA

Status: Closed

Resolved Alert:

Initial Symptoms

Network monitoring showed issues with network equipment at Point of View.

Root Cause Analysis

Cause

Extended power outage due to a recent storm caused the UPS battery depleted and died out. When power came back, UPS did not.

Resolution

Removed dead UPS and plug network equipment directly to the wall.

Prevention

Removed dead UPS and plug network equipment directly to the wall.