Outage category: Wired Network, Wireless Network, VoIP phone service
Location: 9900 Main St., Democracy Ln., Point of View, and Potomac Science Center
Status: Closed
Resolved Alert:
Initial Symptoms
Ping failure on network monitoring systems.
Root Cause Analysis
Cause
OSPF adjacencies went down between our equipment and the remote site vendor.
Resolution
Vendor couldn’t narrow down to exactly what happened. All hardware and connection seem to be up. There was also no indication of failure on our end as a few other remote sites were still up and they were connected to the same equipment (router) in Harris Theater.
Prevention
We leave the ticket open with the vendor for now and continue to monitor for any abnormal behaviors.