Outage category: VoIP phone service, Wired Network, Wireless Network
Location: Fairfax Campus, Innovation Hall, 1st Floor A Side floor(s)
Status: Closed
Resolved Alert:
Initial Symptoms
Loss of wired and wireless internet to users.
Root Cause Analysis
Cause
Contractor working in Telecom Room plugged a portable USB battery into the switch. This caused the supervisor blade in the switch to lose power.
Resolution
USB battery was removed and switch rebooted.
Prevention
Contractor/Vendor told to speak with NET before plugging equipment in when working in Telecom Room.