Outage category: Wired Network, Wireless Network
Location: Hazel Hall 1st Floor B Wing
Status: Closed
Resolved Alert:
Initial Symptoms
Network & Security Operations monitoring tools could not reach the network switch.
Root Cause Analysis
Cause
There was a hardware issue with the switch.
Resolution
The switch was rebooted and service was restored.
Prevention
None available as it was a hardware issue that was resolved by rebooting.