Outage category: VoIP phone service, Wired Network, Wireless Network
Location: Hanover Hall
Status: Closed
Resolved Alert:
Initial Symptoms
Network Operations lost communication with Hanover switch on monitoring tools.
Root Cause Analysis
Cause
Outlet switch was plugged into had no power.
Resolution
We moved equipment to a different outlet and put in ticket with Facilities to correct the issue.
Prevention
Have enough engineers on-site to respond quickly to break-fix issues