Network Outage – DICKENSON HALL
November 15, 2021 8:05 a.m.Outage category:
Wired Network
Location:
Dickenson Hall
Status:
Closed
Resolved alert:
11/12/2021 11:25 am
DICKENSON HALL Administrative wired networks (non-residential student’s network) had a service outage.
Initial symptoms:
Device was down on monitoring system. No calls were received from users.
Duration:
11/12/2021 10:25 am - 11/12/2021 11:25 am
Impact to Mason:
DICKENSON HALL Administrative wired network (non-residential student’s network) was unavailable.
Affected Services:
ROOT CAUSE ANALYSIS
Cause:
The switch had a supervisor module failure.
Resolution:
The supervisor module was replaced.
Prevention:
Have spare available on-hands for a quick replacement
STATISTICS
Service Team:
NSOPS