Outage category: Wired Network, Wireless Network
Location: All campuses
Status: Open
Resolved Alert:
Initial Symptoms
Users reporting slowness or dropped network connections.
Root Cause Analysis
Cause
Firewall 1 had a failure, causing a switchover to the redundant Firewall 2. This caused a drop in sessions while Firewall 2 re-established connections.
Resolution
The firewall redundancy took over., and Engineers will continue to monitor the systems.
Prevention
Engineers are working with the vendor to determine what caused the issue with Firewall 1.