Outage category: Wireless Network
Location: Merten Hall 1st Floor
Status: Closed
Resolved Alert:
Initial Symptoms
Calls from Support Center were received that there was an issue with wireless in Merten Hall.
Root Cause Analysis
Cause
Switch blade giving out less power (POE) than needed for the AP’s
Resolution
Changed the POE setting from Auto to Static then back to Auto.
Prevention
This is NOT a normal behavior as the switch port should be able to auto-negotiate the power needed by the AP’s. We will continued to monitor the issues in case it happens again then we will work with our vendor to possibly replace hardware