Outage category: Applications
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Some users are receiving an error message when accessing Lynda.com. Lynda.com is aware of the problem and is working to resolve as soon as possible. The error is intermittent and some users have reported clearing browser cache or trying a different browser will allow them to access the site.
Root Cause Analysis
Cause
Lynda.com was unreachable for some customers starting on Friday, September 7th due to a planned upgrade of our Shibboleth Service Provider (“SP”). This upgrade resulted in conflicts between the published Lynda.com metadata and our SP configuration.
Resolution
The issue was fully solved on a per customer basis between Tuesday, September 11 and Wednesday, September 12.
Prevention
We were enforcing the default key for all shib.lynda.com customers and not taking into account the different metadata and certificate that AAF (Australian Access Federation) was assigned.