Outage category: VoIP phone service, Wired Network, Wireless Network
Location: Other, Townhouses
Status: Closed
Resolved Alert: Wed, October 3, 2018 3:00 pm
Initial Symptoms
Users at Townhouses could not connect to the internet.
Root Cause Analysis
Cause
Bad card in vendor (Cox) equipment.
Resolution
Card was replaced by Cox and service was restored.
Prevention
NA