Outage category: VPN, Applications
Location: all users trying to use 2 factor authentication
Status: Closed
Resolved Alert:
Initial Symptoms
Users would start to log in but not receive a Duo push for authentication.
Root Cause Analysis
Cause
There was an Amazon Web Services outage that affected multiple vendors including Duo.
Resolution
Amazon Web Services were brought back online
Prevention
Nothing as this was a vendor issue.