Outage category: VPN
Location: VPN users
Status: Closed
Resolved Alert:
Initial Symptoms
Intermittent access to new VPN connections.
Root Cause Analysis
Cause
There was an issue with one of the Aruba ClearPass subscriber units.
Resolution
ClearPass unit was restarted and is being monitored.
Prevention
Monitoring of ClearPass subscriber unit. Vendor is reviewing logs to determine issue cause.