Outage category: Wired Network, Wireless Network
Location: Essex Building
Status: Open
Resolved Alert:
Initial Symptoms
Monitors showed that the Essex Building switch was down.
Root Cause Analysis
Cause
Hardware failure caused the issue.
Resolution
The supervisor card in the building switch was replaced. The new supervisor card was configured with the saved configuration for the building switch. Network connectivity was restored once card was installed and programmed.
Prevention
Maintain a level of spare cards (supervisor and other) on site for quick replacement.