Dynamic Forms Issues
May 15, 2025 10:50 a.m.Outage category:
Dynamic Forms
Location:
All users of Dynamic Forms
Status:
Closed
Resolved alert:
05/14/2025 9:54 am
On 5/13 at 9:30 am user reported intermittent issue with Dynamic Forms (DF) platform. After multiple testing we confirmed the issue and opened an Urgent ticket with DF support team.
Initial symptoms:
Users reported intermittent issues with the Dynamic Forms platform.
Duration:
05/13/2025 11:07 am - 05/14/2025 9:54 am
Impact to Mason:
All users of DF platform were experiencing intermittent error screens.
Affected Services:
ROOT CAUSE ANALYSIS
Cause:
Issue with vendors servers on Azure platform.
Resolution:
Microsoft and vendor resolved issue on Azure servers.
Prevention:
As this was a vendor issue, there is nothing we can do to prevent, only have staff available to update the vendor when an issue like this is seen by users.
STATISTICS
Service Team:
Workflow Process Automation