Outage category: Applications
Location: All users of Degree Works
Status: Closed
Resolved Alert:
Initial Symptoms
Registrar got calls from people about the outage and passed the information on to the DBAs.
Root Cause Analysis
Cause
The application server was recently moved from a RHEL6 server to a RHEL7 server. The RHEL7 server has a misconfiguration in the /etc/hosts file which caused it to look to DNS instead of locally it resolve port 8801.
Resolution
/etc/hosts configuration was corrected.
Prevention
No steps can be put in place to correct for human error.