Blackboard Login Unavailable
November 12, 2020 7:41 a.m.Outage category:
myMason, Blackboard
Location:
All Campuses
Status:
Closed
Resolved alert:
08/27/2020 2:25 pm
Users received error message when trying to log into Blackboard
Initial symptoms:
Users contacted Support Center, unable to log into Blackboard
Duration:
08/27/2020 10:40 am - 08/27/2020 2:25 pm
Impact to Mason:
Users could not access Blackboard, including all courses.
Affected Services:
Class Collaborate (formerly Blackboard Collaborate Ultra), Blackboard Courses, Kaltura
ROOT CAUSE ANALYSIS
Cause:
The issue was found to be a bug in Learn whereby Learn cannot find the X509 certificate of the Identity Provider.
Resolution:
This bug has been resolved in release 3900.2 that will be applied to GMU’s production environment on 12/3/20. The fix is that Learn will now store the Identity Provider X509 certificate in the keystore as a backup of the certificate that can be used in the event it cannot be found in the primary location.
Prevention:
This is a Learn bug that was fixed.
STATISTICS
Service Team:
Online Learning Resources