Outage category: Blackboard
Location: Online - Blackboard/myMason Grade Center
Status: Closed
Resolved Alert:
Initial Symptoms
Instructors could not reach Grade Center.
Root Cause Analysis
Cause
A Blackboard update was being applied to the system during this time.
Resolution
After multiple attempts to recreate the issue, Blackboard could not find the cause. We tested applying the next update to a test server and the issue did not occur again. We applied these updates to Production and the issue did not occur. Blackboard now has a script ready to fix the issue if it occurs again.
Prevention
We tested applying the next update to a test server and the issue did not occur again. We applied these updates to Production and the issue did not occur. Blackboard now has a script ready to fix the issue if it occurs again.