Outage category: TeamDynamix
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Tickets were not updating properly for some automations.
Root Cause Analysis
Cause
From vendor: issue was caused by a concurrency lock not releasing appropriately for your instance.
Resolution
From Vendor: We were able to manually release the lock to restore service.
Prevention
Vendor is working on issue.