Outage category: TeamDynamix
Location: Emil sent into TeamDynamix to create tickets.
Status: Closed
Resolved Alert:
Initial Symptoms
Support Center noticed that they were not receiving email from Dynamic Forms requests.
Root Cause Analysis
Cause
The vendor had done an upgrade and made changes to the Email Monitor system, which caused an error. A workaround was put in place, but it was only temporary and had to be put back in place roughly every 2 hours.
Resolution
The vendor had done an upgrade and made changes to the Email Monitor system, which caused an error. A workaround was put in place, but it was only temporary and had to be put back in place roughly every 2 hours.
Prevention
The vendor is reviewing their upgrade processes.