Outage category: Website
Location: web users - cloud hosted by vendor
Status: Closed
Resolved Alert:
Initial Symptoms
Users reported the following: Sites not loading or loading very slowly.
Web Operations & Services started seeing Cloudflare errors
Root Cause Analysis
Cause
Vendor reported a bot attack on qsec.gmu.edu
Resolution
Vendor blocked the user-agent of the offending bot and hardened the firewall rules
Prevention
Firewall rules were made more restrictive